Return & Refund Policy
At Dyncloves, we are committed to ensuring customer satisfaction by offering a clear and fair return and refund process. Please review the policy below carefully before making a return request.
Return Eligibility
We accept returns under the following conditions:
- Items must be requested for return within 30 days of delivery
- Items must be unused, unworn, and in original condition
- All original packaging, tags, and accessories must be included
- Proof of purchase (order confirmation) is required
Items that do not meet these conditions may not be eligible for return.
Non-Returnable Items
For hygiene and safety reasons, certain items are not eligible for return, including:
- Items that have been worn, washed, or damaged after delivery
- Final sale or clearance items (if applicable)
- Items without original packaging or tags
Return Process
To initiate a return, please contact our support team at:
Please include:
- Order number
- Item(s) you wish to return
- Reason for return
- Clear photos (if applicable for damaged or incorrect items)
Once your return request is approved, we will provide return instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service, as we are not responsible for lost return packages
- Return shipping fees are non-refundable
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Processing time is typically 5–10 business days, depending on your bank or payment provider
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos. We will offer a replacement or full refund at no additional cost.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card company (processing time may vary)
- Contact your bank for further details
If you still have not received your refund, please contact us at service@dyncloves.com.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us to arrange the process.
Contact Information
Address: 5506 N Richmond Ave, Kansas City, MO 64119, United States
Phone: +1 213 956 0188
Email: service@dyncloves.com