Return & Refund Policy

At Dyncloves, we are committed to ensuring customer satisfaction by offering a clear and fair return and refund process. Please review the policy below carefully before making a return request.

Return Eligibility

We accept returns under the following conditions:

  • Items must be requested for return within 30 days of delivery
  • Items must be unused, unworn, and in original condition
  • All original packaging, tags, and accessories must be included
  • Proof of purchase (order confirmation) is required

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return, including:

  • Items that have been worn, washed, or damaged after delivery
  • Final sale or clearance items (if applicable)
  • Items without original packaging or tags

Return Process

To initiate a return, please contact our support team at:

service@dyncloves.com

Please include:

  • Order number
  • Item(s) you wish to return
  • Reason for return
  • Clear photos (if applicable for damaged or incorrect items)

Once your return request is approved, we will provide return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service, as we are not responsible for lost return packages
  • Return shipping fees are non-refundable

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method
  • Processing time is typically 5–10 business days, depending on your bank or payment provider

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos. We will offer a replacement or full refund at no additional cost.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card company (processing time may vary)
  3. Contact your bank for further details

If you still have not received your refund, please contact us at service@dyncloves.com.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us to arrange the process.

Contact Information

Address: 5506 N Richmond Ave, Kansas City, MO 64119, United States
Phone: +1 213 956 0188
Email: service@dyncloves.com